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SHIPPING POLICY
Thank you for shopping Rise + Rebel. We are grateful for every order and prepare each package with care.
Order Processing
Orders are typically processed within 2 to 4 business days after payment is received, excluding weekends and holidays.
During launches, pop-ups, holidays, or high-volume periods, processing times may be slightly longer. If there is a delay with your order, we will do our best to notify you.
Shipping Rates
Shipping rates are calculated at checkout based on the shipping method, order size, destination, and available carrier options.
Any free shipping offers, flat-rate shipping, or promotional shipping rates will be clearly shown at checkout when available.
Domestic Shipping
We currently ship within the United States using available shipping carriers such as USPS or other carrier options.
Once your order ships, you will receive tracking information when available.
Delivery times may vary depending on the carrier, location, weather, holidays, and other factors outside of our control.
International Shipping
International shipping may be available by request or through the shipping options shown at checkout.
International customers are responsible for any customs fees, duties, taxes, import charges, or additional fees required by their country. These fees are not included in the product price or shipping fee unless clearly stated at checkout.
Rise + Rebel is not responsible for delays caused by customs, international carriers, or import processing.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
Rise + Rebel is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible.
We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has been processed.
Lost, Stolen, or Delayed Packages
Once an order has been shipped and tracking has been provided, the package is in the care of the shipping carrier.
Rise + Rebel is not responsible for carrier delays, lost packages, stolen packages, or packages marked delivered by the carrier.
If your package is delayed, lost, or marked delivered but not received, please contact the shipping carrier directly using your tracking number. You may also contact us and we will do our best to assist where possible.
Damaged or Incorrect Orders
If your item arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with your order number and clear photos of the item and packaging.
We will review the issue and determine the best next step, which may include a replacement, exchange, store credit, or refund depending on the situation.
Local Pickup
Local pickup may be available when clearly offered at checkout or arranged directly with Rise + Rebel.
If local pickup is selected, we will contact you with pickup details or instructions.
Contact
If you have questions about your order or shipping, please contact us at: